Get help with an account or giveaway

Available

Signed-in users can send a private support request and track its status from the Support workspace.

Find out how to contact RexGate support and what information to include in a ticket.

Last updated: November 1, 2026

Step by step

Describe the issue

Include the Project, giveaway and visible error message.

Avoid secrets

Never include a private key, seed phrase, password or recovery code.

Track the response

Follow ticket status and replies from your private workspace.

Important details

Notifications are delivered from the header notification panel rather than a separate public page.
Public documentation is the fastest place to check common flows.
Support does not ask for wallet custody or recovery phrases.

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